Provana India Hiring For Process Analyst (Call Monitroing Role)

0 - 1 Years
Noida

Job Description

Description of the process

Perform Internal Audit and Call Monitoring in line with the US federal laws, such as FDCPA, FCRA, EFTA etc. for clients.
Identify root cause issues and follows up to find out the best resolution.
Discuss audit findings and recommendations with the supervisor and report significant issues to senior management.
Prepare audit reports in line with the approved audit plan.
Ensure audits are performed and completed as per defined schedules.
Timely implementation of the management actions recommended in the audit reports.
Timely and correctly complete different management trackers.


Skill Sets required in the candidate

Analytical No Interaction Good listening skills to understand US accent
Knowledge of standard MS office products
Decent writing skills
Decent typing skills
Self-motivated
Good analytical skills
Ability to follow instructions and clearly defined objectives;
Ability to proactively identify process improvements;
Fast learner (on both process and systems);
Ability to independently resolve problems with diligence;

Shift Timings
10:00 AM - 07:30 PM
(timings can change as per business requirement)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

PROVANA INDIA PRIVATE LIMITED

Good company to work in Noida
View Contact Details+

Recruiter Name:KARAN

Contact Company:PROVANA INDIA PRIVATE LIMITED

Salary

INR 1,75,000 - 3,00,000 PA.

Role Category

Voice

Role

Associate/Senior Associate -(NonTechnical)

Employment Type

Full Time, Permanent