Urgent Hiring for Collection Trainer

4 - 8 Years
Delhi NCR

Job Description

Position Title: Collection Trainer, Training & Development
Location: Noida
Required training Experience from International voice collection (First party/third party or any collection) background only
Primary Responsibilities
The role of Manager Training is an extremely critical role keeping in light of our aggressive growth plans. The candidate is expected to have a strong background in training management, content development, training need analysis, performance evaluation & Training delivery. The candidate is also expected to have a sound technology, automation and process design perspective.
In depth understanding on all Provana products, services, process or policies to provide on the fly solutions on any complex scenario to the members of the Service Delivery team.
Work closely with other functions (Quality, Operations & Transition) to ensure consistent focus on training requirements & initiatives
Demonstrate innovation in training methodology & processes
Develop or modify training materials .
Lead Process Trainers, V&A trainers with focus on their career progression
Ensure Training delivery for the vertical is managed end to end and all contractual obligations are adhered
Design effective strategy in implementing complete learning management system.
Evaluate trainer effectiveness and take corrective actions.
Evaluate effectiveness of T & D interventions
Design and develop training processes (need identification to feedback and follow through) in consultation with the production team and transition team.
Creating and publishing dashboards on performance to all stakeholders
Provide quality floor support, feedback, refresher and corrective training
Groom and develop training talent in-house
Develop & implement a training calendar based on a robust training need analysis

Qualification & Experience:

Having 4 -8 years of experience in managing Training and Development
Excellent knowledge on content development, training delivery and training need analysis.
Should have exposure to implementation of complete learning management system and automation of training programs.
Certification in L&D concepts would be highly desirable


Desired Candidate Profile

Please refer to the Job description above

Company Profile


good company to work in noida
View Contact Details+

Recruiter Name:karan singh



INR 4,00,000 - 7,00,000 P.A.

Role Category



Technical/Process Trainer

Employment Type

Permanent Job, Full Time