Collection Manager

from 10 to 15 year(s) of Experience
Delhi NCR, Pune, Bengaluru

Job Description

Roles and Responsibilities

Job Description:-

Operations Management

  • Have deep understanding of US based 3rd party collections industry and operations.
  • Designing and managing metric driven 3rd party collections & dialer strategies and motivate team members to deliver strong results.
  • Ensure operational standards are met or exceeded for service, productivity, quality, employee development,
  • and employee engagement across all managed teams
  • Develop and manage financial/operational plans and book-of-business P&L.
  • Drive operational efficiency and utilization, manpower planning, hiring and training.
  • Review operational performances weekly and monthly at collector and portfolio levels.
  • Adherence to US collections related compliance requirements including FDCPA, TCPA and other applicable US State and Federal regulations.
  • Ensure compliance with internal policies and procedures.

Leadership and Client Management

  • Interacting and coordinating with the process owners / functional heads from the client side to understand

requirements identify opportunities and communicate feedback / solutions.

  • Understanding the bigger business goal and aligning efforts to same.
  • Generating and publishing end to end performance reporting for internal leadership team.
  • Highlighting key risk areas in the business and providing well defined solutions.

People Management

  • Lead, coach, motivate, engage and manage for the leadership and strategic development of direct reports,

ensuring development is occurring across all levels, and developing a workgroup structure that allows for

individual and position growth opportunity, thereby maximizing the value and potential of team

  • Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws; this

includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; addressing complaints and resolving problem

  • People management, control attrition & drive best HR practices

Experience Required

  • Minimum Bachelors degree
  • Should have an experience of handling 100-150 US centric 3rd party collectors.
  • Should have 10-15 years of experience in US 3rd party collection out of which minimum 5 years’ experience should be in team management role.
  • Strong knowledge of US debt collection industry and laws related to it. (Regulatory certification preferred).
  • Knowledge of FDCPA, FCPA and state laws is a must
  • Proven ability to impart effective collections training suitable for US based 3rd party collections.
  • Must have proficiency in Microsoft suite (Excel, Word, PowerPoint, and Outlook)
  • Strong verbal and written communication skills
  • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback
  • Strong time management and organization skills with the ability to prioritize, multi-task, solve problems under time-constraints, meet deadlines and deliver results
  • Self-motivated and able to work independently with little direction and supervision
  • Effective internal communication skills including ability to work with all levels of the organization

Key Skills

Education-

UG:Any Graduate - Any Specialization

PG:

Doctorate:

Company Profile

PROVANA INDIA PRIVATE LIMITED


https://www.provana.com/


https://www.linkedin.com/company/provanallc/


View Contact Details+

Contact Company:PROVANA INDIA PRIVATE LIMITED

Address:32,Block A, Sector-2 of Phase-1,Noida, , , NOIDA, Uttar Pradesh, India

Salary:

INR 12,00,000 - 16,00,000 PA.

Role Category:

Retail/Personal Banking

Role:

Collections Manager

Employment Type:

Full Time, Permanent